NEW COAs JUST LANDED — 99% purity across every GLP-1 compound•Independently lab-tested by Analiza Bialek European testing•Third-party verified identity & purity — every compound, every time•The real deal. Traceable compound numbers. Downloadable certificates.•View the latest Certificates of Analysis →•NEW COAs JUST LANDED — 99% purity across every GLP-1 compound•Independently lab-tested by Analiza Bialek European testing•Third-party verified identity & purity — every compound, every time•The real deal. Traceable compound numbers. Downloadable certificates.•View the latest Certificates of Analysis →•
Peptides UK 4U
PEPTIDES UK 4U
0
Customer Service

Shipping & Damages Policy

This policy sets out how we dispatch your order, when you can expect it to arrive, and what to do if anything arrives damaged. By placing an order you agree to the terms below.

1. Dispatch times

Orders are dispatched Monday to Friday. We do not dispatch on weekends or UK bank holidays.

Any order placed before 2:00 p.m. (London time) on a working day will be dispatched the same day. Orders placed after 2:00 p.m., at the weekend, or on a bank holiday will be dispatched on the next working day.

2. Delivery service

We ship within the UK using Royal Mail Tracked 24. In most cases this is a next-working-day service after dispatch, but Royal Mail does not guarantee it and remote areas or postal delays can occasionally take longer.

All orders are sent in discreet, secure packaging. Tracking information is available via the Royal Mail tracking service once your order has been dispatched.

3. Cut-off time

The daily order cut-off is 2:00 p.m. London time. Orders placed after this time will be treated as the next working day’s order for dispatch purposes.

4. Delays and missed deliveries

Delivery times are estimates. We are not liable for delays caused by Royal Mail, customs, adverse weather, industrial action, or other circumstances outside our control. If your tracking shows a delivery was attempted but you were not available, it is your responsibility to follow Royal Mail’s instructions for redelivery or collection.

5. Damaged or missing items

Because of the nature of research compounds, we do not accept general returns. However, if your order arrives damaged or with items missing, please contact us as soon as possible.

All damage must be reported within 24 hours of delivery. After 24 hours we may not be able to process a claim or replacement.

6. Evidence required

Before any decision can be made on a replacement or refund, we require:

  • Clear photographs of the outer packaging showing any damage to the parcel or box.
  • Clear photographs of the inner packaging and contents, including any damaged vials, labels, or broken items.
  • A short description of what happened and what is affected.

We cannot authorise a replacement or refund without photographic evidence. Please keep the original packaging and damaged items until your claim is resolved.

7. How we resolve damage claims

Once we receive your report and photographs, we will review the evidence and confirm the outcome by email. Where a claim is accepted, we will send a replacement for the damaged or missing item.

We do not issue refunds for damaged or missing items. Each claim is assessed on a case-by-case basis and our decision is final.

8. Contact us

To report damage, or if you have any questions about delivery, email us at info@peptidesuk4u.co.uk or message us on WhatsApp.

View basket0Checkout